Messaging Policy
Effective Date: 5th March 2026
Business Name: More Than A Website
Website: https://Morethanawebsite.co.nz
1. Purpose
More Than A Website uses SMS messaging, email, and automated communications to provide business services, customer support, appointment notifications, marketing updates, and operational communications to clients and their customers.
This Messaging Policy explains how we collect consent, send messages, and protect recipients in accordance with New Zealand law and industry messaging standards.
2. Our Commitment
We are committed to responsible messaging practices that are:
Permission-based
Transparent
Relevant
Respectful of privacy
Compliant with Privacy Act 2020(NZ) and Unsolicited Electronic Messages Act 2007.
We do not send spam or unsolicited commercial electronic messages.
3. Types of Messages We Send
Recipients may receive messages relating to:
Appointment confirmations and reminders
Service updates or notifications
Customer support communications
Account or billing notices
Marketing or promotional messages (where consent has been provided)
Follow-up communications requested by the recipient
Message frequency varies depending on user interaction and service engagement.
4. Consent to Receive Messages
we only send SMS or electronic communications where express or inferred consent has Benn obtained.
Consent may be provided when a person:
Completes a website form
Books an appointment
Requests information or support
Becomes a client or customer
Opts in via checkbox or written agreement
Provides a phone number during a business interaction where messaging is reasonably expected.
By providing contact details, recipients agree to receive relevant communications from More Than A Website or authorised clients using our platform.
5. Opt-Out and Unsubscribe
Recipients can withdraw consent at any time.
To stop receiving SMS messages:
Reply STOP to any message received , or
Contact us using the details below.
Once an opt-out request is received:
Messaging will cease promptly (except essential service notifications where legally required).
6. Message Costs
Standard message and data rates may apply depending on the recipient's mobile provider.
More Than A Website does not charge recipients for receiving messages.
7. Use of Messaging Platforms
We utilise secure third-party messaging providers, including ClickSend, to deliver SMS and communication services.
These providers act as data processors and transmit messages on behalf of our clients.
We require all messaging partners to comply with applicable privacy, telecommunications, and anti-spam regulations.
8. Messaging on Behalf of Clients
More Than A Website provides communication software and automation tools to New Zealand businesses.
Our clients may send messages to their own customers using our platform. Clients are contractually required to:
Obtain proper consent before messaging recipients
Honour unsubscribe requests
Comply with New Zealand privacy and anti-spam laws
Avoid misleading, abusive, or unlawful messaging.
We reserve the right to suspend messaging services where misuse is identified.
9. Privacy and Data Protection
Personal information used for messaging is handled in accordance with our Privacy Policy.
We collect and store only information to:
Deliver requested services
Provide communications
Maintain system functionality and support
We do not sell personal contact information to third parties.
10. Prohibited Messaging
The following uses are strictly prohibited:
Sending unsolicited bulk messages without consent
Harassment, abusive, or deceptive messaging
Fraudulent or misleading promotions
Adult, illegal, or restricted content
Messaging lists obtained without lawful permission
Accounts found in breach may be suspended immediately.
11. Security
We implement reasonable administrative, technical, and organisational safeguards to protect personal information transmitted through our systems.
12. Changes to This Policy
We may update this Messaging Policy periodically to reflect regulatory changes or service improvements.
Updates will be published on this page with a revised effective date.
13. Contact Us
If you have questions about this Messaging Policy or wish to withdraw messaging consent, please contact:
More Than A Website
Website: https://morethanawebsite.co.nz
Email: [email protected]
Turn missed calls, lost enquires, and slow follow-ups into booked jobs, repeat clients, and predictable revenue.
Copyright 2026. More Than A Website. All rights reserved.